Customers who are also consumers have a statutory right of withdrawal. Consumers are natural persons who conclude a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.
-Begin Cancellation Policy- You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must contact us (di1ara GmbH, Schirick 10, 41751 Viersen, e-mail: firstname.lastname@example.org, Tel: +49 (0) 175 4484213) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached model cancellation form for this purpose, which is, however, not mandatory.
To comply with the time limit, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of cancellation If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of the return shipment. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods. -End of the cancellation policy-
The right of withdrawal does not apply to contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery.
Sample cancellation form (If you wish to cancel the contract, please complete and return this form).
To di1ara GmbH Schirick 10 41751 Viersen
I/we ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ( ) /the provision of the following service ( )
Ordered on ( )/ received on ( ) Name of the consumer(s) Address of consumer(s) Signature of the consumer(s) (only in case of paper communication)